Policies, Terms, and Conditions

Welcome to the online store of 9 Rituals, operated by Unicory International Limited. By accessing and using our website (https://9-rituals.com), you agree to comply with the following policies, terms, and conditions. Please read them carefully before placing an order or making a purchase.

1. General Terms and Conditions:
1.1. Acceptance of Terms: By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with any additional guidelines or rules that may apply.

1.2. Eligibility: You must be at least 18 years old or have reached the legal age of majority in your jurisdiction to use our website or make a purchase. By using our website, you represent that you are of legal age.

1.3. Account Information: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please ensure that the information you provide is accurate, current, and complete.

1.4. Product Descriptions: We strive to provide accurate and up-to-date information about our products. However, we do not warrant that the product descriptions, pricing, or other content on our website are error-free, complete, or reliable. If you encounter any discrepancies, please contact our customer support team for clarification.

1.5. Intellectual Property: All content on our website, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, is the property of Unicory International Limited or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works without our prior written consent.

1.6. Modifications: We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of our website after modifications constitutes acceptance of the updated Terms and Conditions.

2. Ordering and Shipping:
2.1. Product Availability: We strive to ensure that our online inventory is accurate and up-to-date. However, availability of products may be subject to change without notice. In the event that a product you ordered is not available, we will notify you and offer a suitable alternative or a refund.

2.2. Pricing and Payment: All prices on our website are listed in the currency indicated. We accept various payment methods, including credit cards, debit cards, and PayPal. By providing your payment information, you authorize us to charge the specified amount for your order.

2.3. Shipping: We offer shipping to select regions and countries. The shipping costs, delivery times, and methods will be displayed during the checkout process. Please ensure that the shipping address provided is accurate and complete. We are not responsible for any delays or additional charges due to incorrect or incomplete addresses.

2.4. Taxes and Duties: Any applicable taxes, customs duties, or other fees associated with your order are your responsibility. Please consult your local customs office for more information about potential charges.

3. Returns and Refunds:
3.1. Return Policy: We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact our customer support team within 14 days of receiving the product to initiate a return or exchange. The item must be unused, in its original packaging, and in resalable condition.

3.2. Refunds: Once we receive and inspect the returned item, we will process your refund within a reasonable timeframe. The refund will be issued using the original payment method, excluding any shipping charges.

3.3. Non-Returnable Items: For hygiene and safety reasons, certain items, such as opened or used candles, cannot be returned unless they are defective or damaged upon receipt.

4. Privacy and Data Protection:
4.1. Privacy Policy: We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, disclose, and safeguard your data. By using our website, you consent to our Privacy Policy.

4.2. Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Governing Law and Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with the laws of Cyprus. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Cyprus.
If you have any questions or concerns about these policies, terms, and conditions, please contact our customer support team for assistance.