1.1. Shipping Regions: We offer shipping to select regions and countries. The available shipping destinations will be displayed during the checkout process. Please note that there may be certain locations to which we are unable to deliver due to legal restrictions or logistical limitations. If you are unsure about the availability of shipping to your location, please contact our customer support team for assistance.
1.2. Shipping Methods and Times: We strive to process and ship orders promptly. The estimated delivery times and available shipping methods will be provided during the checkout process. Please note that these are estimated times and actual delivery may vary depending on factors beyond our control, such as customs clearance or unforeseen delays.
1.3. Shipping Costs: The shipping costs will be calculated based on the destination, weight, and dimensions of the package. The applicable shipping fees will be displayed during the checkout process before you confirm your order.
1.4. Order Tracking: Once your order has been shipped, we will provide you with a tracking number, if available, to track the progress of your package. You can use this tracking number to monitor the delivery status on the relevant shipping carrier's website.
1.5. Shipping Address: Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete addresses. If you need to make any changes to the shipping address after placing your order, please contact our customer support team as soon as possible.
1.6. Non-Delivery: In the rare event that your package is not delivered within the estimated timeframe or is lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.2. Returns:
2.1. Return Eligibility: We want you to be satisfied with your purchase. If you are not completely happy with your order, we accept returns under the following conditions:
- You must initiate the return process within 14 days of receiving the product.
- The item must be unused, in its original packaging, and in resalable condition.
- Any accompanying accessories, manuals, or promotional materials must also be included.
2.2. Return Process: To initiate a return, please contact our customer support team. They will provide you with instructions on how to proceed. Please note that you may be responsible for the return shipping costs unless the item is defective or damaged upon receipt.
2.3. Refunds: Once we receive and inspect the returned item, we will process your refund within a reasonable timeframe. The refund will be issued using the original payment method, excluding any shipping charges. Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or payment processor.
2.4. Non-Returnable Items: For hygiene and safety reasons, certain items, such as opened or used candles, cannot be returned unless they are defective or damaged upon receipt. Additionally, any personalized or customized products may not be eligible for return, unless they are flawed or incorrect due to our error.
2.5. Return Shipping: If you need to return an item, please carefully package it to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us safely. We are not responsible for any loss or damage that may occur during the return shipping process.
2.6. Exchanges: If you would like to exchange a product for a different variant or a different item altogether, please contact our customer support team to discuss the exchange process. Any price differences between the exchanged items may need to be adjusted accordingly.
Please note that these delivery and returns terms are subject to the general terms and conditions outlined in our previous policies. If you have any questions or concerns regarding the delivery or returns process, please contact our customer support team for assistance.